Contact information

Contact Information Policy

At AURE Minerals, we prioritize clear communication with our collectors. If you have questions regarding a specific specimen, need additional photos, or require documentation for a carrier claim, please use the official channels below.

1. How to Reach Us

For the fastest response regarding orders or high-resolution media requests, we recommend contacting us via:

2. Response Times

  • We aim to respond to all inquiries within 24–48 hours during business days.

  • Please include your Order Number in the subject line of your email if you are reaching out about a specific purchase.

3. Claim Support

While AURE Minerals does not process refunds for carrier damage, we are committed to helping you with your third-party claim. If you need a copy of your packing slip, proof of value, or a statement of our packaging process to submit to the carrier, please email us directly.

4. Privacy of Communication

Any personal information shared via email or Instagram (such as your shipping address or contact details) is used strictly for the purpose of fulfilling your order or answering your inquiry. We do not sell or share your contact information with third parties, except for the shipping carriers required to deliver your specimens.

Note: For your security, please do not send credit card information via Instagram DM or standard email. All payments should be processed securely through our Shopify checkout.